Customer Service Assistant Manager

Efulfillment Service Inc.•Traverse City, MI

10d

About The Position

The Customer Service Assistant Manager is responsible for engaging with clients on behalf of the company as well as overseeing the daily operations of the Customer Service Team. eFulfillment Service (EFS) is one of the nation's leading ecommerce order fulfillment companies because of our ongoing commitment to value, technology and client satisfaction. Every day, hundreds of online sellers from around the world rely on EFS for fast, accurate and dependable order fulfillment. EFS is a family-owned business dedicated to upholding our core values of simplicity, reliability, and integrity. As with any company within any industry, the people are what truly make the difference. Our team at EFS represents some of the best and brightest in our industry, and this customer service position represents an opportunity to advance within a growing company in an exciting, expanding industry.

Requirements

One to two years of prior experience in customer service or related field
Two to four years of management experience
Ability to communicate effectively with management, co-workers, clients & staff; both verbally (Individually or in a group setting) and in writing.
Excellent interpersonal and customer service skills
Must be highly organized and efficient, with excellent time management skills
Strong planning, organization skills, and attention to detail
Accomplished computer skills with MS Office suite.

Responsibilities

Take client calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied clients, offering patient assistance and support
Provide outstanding customer service to clients
Manage the customer service team
Train new team members and inform them about the company's customer management policies
Determining the quickest, most effective ways to answer a client's questions
Escalating queries and concerns
Troubleshooting common issues with a product or service
Continually focused on process improvements and staying current on the latest industry trends.