325 - Wells - Customer Service Assistant Lead

Kennebunk Savings•Wells, ME

About The Position

Kennebunk Savings operates on the shared belief that Helping One Another Is the Right Thing To Do. Our Core Values– Trust, Integrity, Proactive and Empathy provide the guide posts for how we support that belief. They guide our day to day actions – from the way we build relationships, to how we make decisions and problem solve, to how we interact with one another. Our Core Values form the foundation of our culture. Embodying them forms the basis of what makes for a successful employee at Kennebunk Savings. Scope of Work The individual in this role will be highly proficient in processing transactions which may include new account opening, more complex customer transactions and customer problem resolution. This individual will be responsible for the daily management of vault cash. They will be responsible for the general oversight of the teller line and may assume supervisory responsibilities in the absence of management. The individual will be knowledgeable of our company’s products and services to better meet the customer’s needs.

Requirements

Displays high level of regard for trust and confidentiality
Proficient in Microsoft Office Products
Displays strong written and verbal communication skills
Displays strong organization skills and the ability to multi-task to meet established deadlines
Demonstrates a high level of accuracy and attention to detail
Effectively uses analytical skills to solve technical, as well as, non-technical problems
Ability to adapt to change
2+ years of teller experience
Experience in a professional, service focused and fast-paced environment
High school or General Education Diploma

Nice To Haves

Prior knowledge of banking regulations is preferred

Responsibilities

Transaction Processing/Cash handling
Proficient in processing transactions accurately and efficiently, including more involved customer requests such as debit card fraud, savings bond transactions, incoming/outgoing wire requests and a variety of account maintenance.
Accurately and efficiently verifies incoming and outgoing cash, including daily balancing of cash drawer and vaults.
Customer Experience
Displays the following attributes: friendly, outgoing, professional, courteous, projects a positive image, resolves problems quickly and efficiently, and is respectful to customers.
May provide qualified referrals to other business lines
Teller Line Leadership
Oversees and manages the day to day functions on the teller line to ensure compliance with company policies and procedures.
Provides ongoing training and coaching to the Customer Service Assistants by providing fundamental knowledge essential to preforming daily tasks
Serves as a role model and resource to others
Proficient with technology required for this position.
Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer
Understands, supports and adheres to organizational policies and procedures
Consistently emphasizes the importance of teamwork in the department and company at large
Responsible for keeping abreast of company news and information
Responsible for completing required training and policy review
May serve on various committees
Willingness to take on additional tasks and duties