Customer Service Assistant 2, District 3 Headquarters, PN 20051852

Ohio Department of Administrative Services • Ashland, OH

2d

About The Position

You will act as ODOT Customer Call Center Representative by responding to inquiries, requests for information &/or complaints using email, telephone, chat, text and social media.
You will answer questions from external customers, callers, and in-person visitors.
You will transfer calls to appropriate ODOT staff members when needed, and act as back-up for call coverage for assigned areas.
You will use a computer and related software to research & analyze customer inquiries, ensure accurate data entry &/or to monitor system to ensure calls complete the workflow.
You will perform basic clerical tasks to provide routine office assistance.

Requirements

• 9 mos. training or 9 mos. experience in office practices & procedures
• 9 mos. training or 9 mos. experience in public relations or customer service that included techniques for handling difficult people
• 9 mos. training or 9 mos. experience in typing, keyboarding, data entry or word processing
• 9 mos. training or 9 mos. experience in operation of personal computer
• equivalent of Minimum Qualifications for Employment noted above

Responsibilities

• act as ODOT Customer Call Center Representative by responding to inquiries, requests for information &/or complaints using email, telephone, chat, text and social media
• answer questions from external customers, callers, and in-person visitors
• transfer calls to appropriate ODOT staff members when needed, and act as back-up for call coverage for assigned areas
• use a computer and related software to research & analyze customer inquiries, ensure accurate data entry &/or to monitor system to ensure calls complete the workflow
• perform basic clerical tasks to provide routine office assistance

Benefits

• Enjoy an excellent work/life balance.
• Receive paid time off with vacation, sick and personal leave.
• Receive 11 paid holidays per year.
• Receive regular pay increases; 1st increase after 4 months.
• Receive an extensive benefits package, including Medical and FREE Vision, Dental and Basic Life Insurance after completion of eligibility period.
• Experience growth opportunities within organization.
• Participate in employee tuition reimbursement programs.
• Receive a pension plan with 14%25 employer contribution.
• For a list of all the State of Ohio benefits, please visit the Total Rewards website!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees