Customer Service Assistant 2, District 3 Headquarters, PN 20051852

State of Ohio • Ashland, OH

1d

About The Position

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position. ALL ANSWERS TO THE SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXPERIENCE/EDUCATION PROVIDED ON YOUR CIVIL SERVICE APPLICATION. All bargaining unit and exempt new hires to ODOT must serve a one year probationary period. The selection process for this position will include a structured interview. Candidate responses to the interview questions will be scored and the selection will be made in accordance with the OCSEA/AFSCME Contract. This position is overtime eligible based on FLSA Standards. If this position is filled internally, the wage rate will be determined in accordance with the contract. Background Check: The final candidate selected for this position will be required to undergo a criminal background check. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration. Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. 9 mos. training or 9 mos. experience in office practices & procedures; 9 mos. training or 9 mos. experience in public relations or customer service that included techniques for handling difficult people; 9 mos. training or 9 mos. experience in typing, keyboarding, data entry or word processing; 9 mos. training or 9 mos. experience in operation of personal computer. -Or equivalent of Minimum Qualifications for Employment noted above. Job Skills: Customer Service The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. Customer Service Assistant 2, District 3 Headquarters, PN 20051852 What You Will Do\: You will act as ODOT Customer Call Center Representative by responding to inquiries, requests for information &/or complaints using email, telephone, chat, text and social media. You will answer questions from external customers, callers, and in-person visitors. You will transfer calls to appropriate ODOT staff members when needed, and act as back-up for call coverage for assigned areas. You will use a computer and related software to research & analyze customer inquiries, ensure accurate data entry &/or to monitor system to ensure calls complete the workflow. You will perform basic clerical tasks to provide routine office assistance. Benefits to you: Enjoy an excellent work/life balance. Receive paid time off with vacation, sick and personal leave. Receive 11 paid holidays per year. Receive regular pay increases; 1st increase after 4 months. Receive an extensive benefits package, including Medical and FREE Vision, Dental and Basic Life Insurance after completion of eligibility period. Experience growth opportunities within organization. Participate in employee tuition reimbursement programs. Receive a pension plan with 14% employer contribution. For a list of all the State of Ohio benefits, please visit the Total Rewards website!

Requirements

• 9 mos. training or 9 mos. experience in office practices & procedures
• 9 mos. training or 9 mos. experience in public relations or customer service that included techniques for handling difficult people
• 9 mos. training or 9 mos. experience in typing, keyboarding, data entry or word processing
• 9 mos. training or 9 mos. experience in operation of personal computer
• Or equivalent of Minimum Qualifications for Employment noted above
• Job Skills: Customer Service

Responsibilities

• act as ODOT Customer Call Center Representative by responding to inquiries, requests for information &/or complaints using email, telephone, chat, text and social media
• answer questions from external customers, callers, and in-person visitors
• transfer calls to appropriate ODOT staff members when needed, and act as back-up for call coverage for assigned areas
• use a computer and related software to research & analyze customer inquiries, ensure accurate data entry &/or to monitor system to ensure calls complete the workflow
• perform basic clerical tasks to provide routine office assistance

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
• Enjoy an excellent work/life balance
• Receive paid time off with vacation, sick and personal leave
• Receive 11 paid holidays per year
• Receive regular pay increases; 1st increase after 4 months
• Receive an extensive benefits package, including Medical and FREE Vision, Dental and Basic Life Insurance after completion of eligibility period
• Experience growth opportunities within organization
• Participate in employee tuition reimbursement programs
• Receive a pension plan with 14% employer contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed