Customer Service Assistant 2 - Intermittent (Multiple Positions)

State of Ohio • Columbus, OH

1d

About The Position

The Ohio Department of Medicaid (ODM) is seeking experienced customer service professionals. As a Customer Service Assistant 2, your responsibilities will include but are not limited to\: Handling calls and tickets, processing inquiries from providers, and giving answers and information Directing callers to appropriate helpdesk Transferring calls/tickets and escalating calls/tickets to Call Center Lead or ODM support areas as needed Supporting providers with log in authentication Using a computer to manage data, verify information, log calls, and create reports and correspondence Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. THIS POSITION IS INTERMITTENT & IS NOT TO EXCEED 1,000 HOURS IN A STATE FISCAL YEAR. About Us: Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine’s agenda for Ohio’s future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help. Ohio Department of Medicaid plays a unique and necessary role in supporting the governor’s vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by: Delivering a personalized care experience to more than three million people served. Improving care for children and adults with complex behavioral health needs. Working collectively with our partners and providers to measurably strengthen wellness and health outcomes. Streamlining administrative burdens so doctors and healthcare providers have more time for patient care. Ensuring financial transparency and operational accountability across all Medicaid programs and services. The Ohio Department of Medicaid does not provide employment-based visa sponsorship. THIS POSITION IS UNCLASSIFIED PER 124.11 (A) (29), OHIO REVISED CODE. Compensation is as listed on the posting unless required by legislation or union contract. Travel required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence. Resumes and/or attachments are not reviewed. Therefore, please provide detail in the work experience section of your application.

Requirements

• 9 mos. trg. or 9 mos. exp. in office practices & procedures
• 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
• 9 mos. trg. or 9 mos. exp. in operation of personal computer
• Or equivalent of Minimum Qualifications for Employment noted above.
• Job Skills: Customer Service
• Technical Skills: Data Entry
• Professional Skills: Listening, Problem Solving, Customer Focus, Verbal Communication, Written Communication

Responsibilities

• Handling calls and tickets
• Processing inquiries from providers, and giving answers and information
• Directing callers to appropriate helpdesk
• Transferring calls/tickets and escalating calls/tickets to Call Center Lead or ODM support areas as needed
• Supporting providers with log in authentication
• Using a computer to manage data, verify information, log calls, and create reports and correspondence

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees