Customer Service Assistant 2 - Intermittent (Multiple Positions)

Ohio Department of Administrative Services • Columbus, OH

23h

About The Position

The Ohio Department of Medicaid (ODM) is seeking experienced customer service professionals. As a Customer Service Assistant 2, your responsibilities will include but are not limited to:
Handling calls and tickets, processing inquiries from providers, and giving answers and information
Directing callers to appropriate helpdesk
Transferring calls/tickets and escalating calls/tickets to Call Center Lead or ODM support areas as needed
Supporting providers with log in authentication
Using a computer to manage data, verify information, log calls, and create reports and correspondence

Requirements

• 9 mos. trg. or 9 mos. exp. in office practices & procedures
• 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
• 9 mos. trg. or 9 mos. exp. in operation of personal computer
• Or equivalent of Minimum Qualifications for Employment noted above.
• Job Skills: Customer Service
• Technical Skills: Data Entry
• Professional Skills: Listening, Problem Solving, Customer Focus, Verbal Communication, Written Communication

Responsibilities

• Handling calls and tickets
• Processing inquiries from providers
• Giving answers and information
• Directing callers to appropriate helpdesk
• Transferring calls/tickets
• Escalating calls/tickets to Call Center Lead or ODM support areas as needed
• Supporting providers with log in authentication
• Using a computer to manage data
• Verifying information
• Logging calls
• Creating reports and correspondence

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees