CUSTOMER SERVICE APPRENTICE

AMBYTH SHIPPING & SEAFIX, INC.•Tamuning, GU

just now•Onsite

About The Position

Under direct supervision, the Customer Service Representative Apprentice participates in a structured training program combining on-the-job training (OJT) and related classroom instruction to develop the knowledge, skills, and abilities required for a Customer Service Representative role. The Apprentice will assist in booking and clearing inbound/outbound shipments, preparing shipping documentation, and supporting customer service functions while progressively gaining competency in logistics coordination, customer communication, billing, and cargo processing. The position is designed as a developmental role leading to full proficiency upon successful completion of the apprenticeship program.

Requirements

High school diploma or general education degree (GED)
Valid Driver’s License
Must be resident of Guam for more than one (1) year
Ability to read, analyzes, and interprets shipping tariffs and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to add and subtract two digit numbers and to multiply and divide.
Ability to perform these operations using units of American money and weight measurement and volume.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Must be computer literate in operating MS Word, Excel, Power-point and Outlook.
Must be able to read and respond to all incoming and outgoing email daily
Ability to operate typewriter, calculating machine, large capacity copier machine and fax machine.
Ability to adapt to frequent interruptions and changing of assignments with no advance notice.
Must be flexible to work extended hours, weekends and holidays.

Responsibilities

Examines manifest, Bill of lading and Airway Bills to determine work procedures for releasing cargo.
Notifies consignee or agent by telephone or letter of arrival dates of shipment, customs clearance requirements, and cargo availability and demurrage charges.
Computes with information provided from Bill of Lading and Airway Bills to generate various reports.
Prepares billing reports and submits it to accounting department for collection.
Obtains cargo data from shipper such as cargo type, weight, measurement, destination, and shipping date, in order to determine allocation of cargo and fully utilize capacity of each shipment.
Consults with ocean carriers and airlines to ascertain availability of cargo space.
Provides customer(s) shipping details
Informs shipper of carrier’s name on which cargo is booked, departure/arrival date, and cargo delivery date.
Composes, types letters or correspondences from drafts and oral directives.
Prepares quotes for customers.