Customer Service Applications Engineer

Mikron Corporation Denver•Englewood, CO

About The Position

At Mikron we are committed to delivering the best assembly systems and all needed services throughout your product’s entire life cycle. With our extensive engineering know-how, complex process expertise, scalable platforms and lifelong support we are driving lasting success for your business. With more than 4,000 assembly and test systems in use worldwide, our team of over 800 qualified employees have unique process expertise and the rigor for complex project management in a wide range of industries. Mikron experts will work closely with you to design an automated assembly system that meets your unique, industry-specific processes, whether for high-volume, medium-volume or lab-scale production. Mikron's standard systems are scalable and customizable to meet your current needs and adapt to future production requirements, without the need for costly and extensive future upgrades. Our automation solutions wouldn’t be complete without our extensive value-added customer service and support programs. Whether you require support with the design of your device to ensure its manufacturability, advice on complex process validation, production data analysis, maintenance program support or specific training - Mikron’s Customer Care supports you throughout the life of your production asset. With Mikron, you benefit from an agile organization with decades of complex process expertise, scalable automated assembly solutions, highly comprehensive customer services and global coverage. The CUS Applications Engineer prepares detailed proposals for complex upgrades or retrofits on existing automation equipment and supports the Key Account Manager(s) to present the concepts to customers. The Applications Engineer supports the company goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, positive behavior, commitment and accountability. As a member of the Mikron team, performance includes demonstration of the following accountabilities: customer service, communication, teamwork, and job knowledge. This position supports the overall Customer Service Sales, Applications, and Engineering functions of the business.

Requirements

BS in Engineering
Minimum 5 years’ experience in Engineering or Applications Engineering in the machine building industry.
Knowledge of industry accepted engineering practice.
Computer Aided Design experience.
Ability to create and present a project specific presentation.
Technical writing skills.
Computer skills including basic Microsoft Office Tools (Outlook, Word, PowerPoint and Project) and advanced Excel spreadsheet experience.
Experienced in the use of a database system for tracking customers and opportunities.
Ability to follow company procedures.
Must be eligible to work in the United States
Must be able to travel as requested
Must be available to work overtime
May be required to work off shift hours and Holidays
Willing and able to travel 10% of the year, including travel with little to no notice.
Must have a valid state Driver's license
Must be willing and able to obtain a passport.
Must have personal credit card for expenses that may be incurred while traveling for company purposes.

Responsibilities

Work with the Key Account Managers and CUS Program Supervisor on all aspects of the process.
Review the customer requests, specifications, and products to develop an upgrade or retrofit concept based on our standard assembly platforms. Provide our customers with product design support to improve the assembly process.
Determine customer requirements and sales strategy with KAMs and CSCOs.
Develop: Upgraded or retrofit assembly concepts AutoCAD 2D layouts and Inventor 3D models Sub-systems specifications and costings through direct contact with suppliers Detailed project cost estimates as the basis for the sales price Technical PowerPoint presentations
Consultation and collaboration with our internal engineering leads to address specific design concerns or issues to ensure correct pricing.
Communicate with the customer during the proposal phase.
Work with other CSAE or CSCO as necessary.
Write quotations and present your solution to our customers as part of the Sales team.
Make sales calls with the Key Account Managers to provide automation technical support in their consulting and selling efforts with customers, with the purpose to significantly increase probability of closing orders.
Hand-off the project to the Operations staff at the Project Kick-off Meeting.
Be a consultant to the Operations staff during the project phase while gathering feedback on quote accuracy for continuous improvement
Keep Salesforce system up to date with RFQ case details
Maintain proposal folders, quote templates, and pricing sheets
Create reports as necessary
Flexibility and the ability to remain highly organized and confidential while addressing diverse responsibilities.
Ability to make sound decisions independently and within a team setting.
Ability to be a team player.
Intermediate to advanced working knowledge of MS Excel/Word/PowerPoint/Project with demonstrated record of spreadsheet creation and maintenance.
Knowledge of accounting and financial operating systems.
Excellent written and oral communication skills.
Excellent attention to detail.
Strong ability to function in a fast-paced work environment.
Excellent analytical skills and solid aptitude with numbers.
Ability to follow company and department policies and procedures.
Any other duties that have been described in detail as assigned by the CUS Manager