Customer Service/Animal Care

Village Pet Care LLC•West Linn, OR

just now•$17•Hybrid

About The Position

Are you passionate about pets and love connecting with people who feel the same? At Reynolds Dog Resort West Linn, we're seeking a warm and friendly individual to join us in a hybrid role, as the first point of contact for our valued clients and their furry friends as well helping to maintain the kennel and daycare side of our facility. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us.

Requirements

Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor
Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied!
Customer Service Background: Previous experience in a customer service role preferred, but not required—but a drive to meet and exceed client expectations is paramount
Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village
Physical Stamina: An ability to stand/work upright for multiple hours at a time, in all weather types; able to lift at least 50 lbs and remain active throughout your shift. This is a physically demanding job!
Dog Friendly: Comfortable with dogs of all sizes and breeds—we see it all!

Responsibilities

Greet pets and their humans
Answer phone calls and emails
Provide information about boarding, grooming, and daycare services
Provide basic information about pet care and resort policies
Schedule appointments and manage reservations
Assist with check-ins and check-outs
Check dogs into daycare, boarding, and grooming
Contact veterinarians to get vaccine or other needed information
Work with kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information
Communicate with grooming and kennel staff regarding dogs as they check in and their needs
Overseeing a playgroup of up to 25 dogs and managing their behavior and playtime.
Managing the cleanliness of our lobby, kennels and play areas and maintaining the highest possible cleaning standards.
Feeding pets according to parents’ instructions
Making sure all dogs have fresh water, clean bedding, and a comfortable space to stay overnight
Administering medication according to veterinary instructions
Able to follow established safety protocols