NSU00359 - Customer Service and Readmissions Specialist

Virginia Information Technologies Agency • Norfolk, VA

7d • $40,000 - $46,000

About The Position

The purpose of this position is to ensure the timely and accurate processing of
internal and external requests related to students’ academic records in full
compliance with FERPA regulations. This role is committed to enhancing service
delivery and providing exceptional customer service to students, faculty, staff,
and external constituents. The position is responsible for: Processing
re-admission applications and issuing formal notifications to students regarding
admission decisions. Managing cross-registration applications and maintaining
effective working relationships with Virginia Tidewater Consortium institutions.
Processing academic record updates, including major changes, address changes,
name changes, and drop/add forms. This role supports institutional integrity by
safeguarding academic records, ensuring regulatory compliance, and facilitating
efficient administrative operations within the Registrar’s Office.

Requirements

• Communication and customer service skills
• Managing priorities and deadlines
• Teamwork and professionalism
• Interpersonal skills
• Proficient in Colleague, SoftDocs, Microsoft Suite and CourseDog
• Adaptability and flexibility
• Dependable

Nice To Haves

• Current Notary Public or willingness to obtain.
• Experience in Higher Education, especially in Enrollment Management or the Registrar’s Office.

Responsibilities

• Processing re-admission applications and issuing formal notifications to students regarding admission decisions.
• Managing cross-registration applications and maintaining effective working relationships with Virginia Tidewater Consortium institutions.
• Processing academic record updates, including major changes, address changes, name changes, and drop/add forms.
• Safeguarding academic records
• Ensuring regulatory compliance
• Facilitating efficient administrative operations within the Registrar’s Office.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees