Customer Service and Production Planning Coordinator

Integrity Roofing and Siding • San Antonio, TX

12d • Onsite

About The Position

Join Integrity Roofing and Siding in San Antonio, TX, as a Customer Service and Production Planning Coordinator! In this dynamic role, you will be the vital link between our customers and production teams, ensuring seamless communication and exceptional service. This is an owner/operator small business where the owners are involved, supportive and present in the success of the company!

Integrity Roofing & Siding has proudly served the San Antonio community for over a decade. Our commitment to quality craftsmanship and exceptional customer service has earned us a stellar reputation among homeowners. Join our dedicated team and experience a supportive work environment where your contributions are valued and recognized.

Integrity Roofing & Siding is a true Texas-grown company with roots that go back over 35 years. President Ronnie Suarez got his start in the roofing business by working for his father, A.D. Suarez, also the owner of a roofing company. Each member of the Integrity Roofing & Siding team brings a personal dedication to the standards that this company is known for. We have earned the reputation of being one of the leading professional roofing companies in San Antonio and surrounding areas. Best described as being honest dependable, and hard working; hence our name Integrity Roofing & Siding San Antonio TX. We are proud to serve both commercial and residential customers throughout the central part of Texas and are a proud member of the San Antonio Local Roofers Association.

Requirements

• Proven experience in customer service or production planning, preferably in the construction industry.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills to foster positive relationships.
• Proficiency in project management software and Microsoft Office Suite.
• Detail-oriented mindset with a focus on accuracy and quality.
• Ability to work independently and as part of a team in a fast-paced environment.
• High school diploma required; associate degree or higher preferred.
• Positive attitude and a commitment to delivering outstanding customer service.

Responsibilities

• Scheduling and confirming appointments with customers
• Coordinate customer inquiries and provide timely responses to ensure satisfaction
• Daily, weekly and monthly reporting of activity per job, per project
• Maintain accurate records of customer interactions and project statuses
• Collaborate with sales and production teams to align customer expectations with deliverables
• Assist in resolving customer issues and complaints promptly and professionally
• Handle contract intake process and production scheduling
• Prepare reports on customer feedback and production metrics for management review
• Support back-office procedures and vendor relationships

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED