Service Planning Strategic Coordinator

KLA•Milpitas, CA

About The Position

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Own and drive high-impact, cross-functional programs that enable strategic business outcomes. Translate strategy into executable plans, ensure disciplined delivery, manage risk, and provide clear visibility to leadership Lead and influence cross‑functional teams (e.g., Product, Engineering, Operations, Finance, Supply Chain) without direct authority. Drive alignment across stakeholders with competing priorities Works closely with cross functional leaders; supply chain and procurement, for assigned products to ensure right spares inventory strategies/plans to support KLA service products customers’ support strategies. Uses spare demand planning methodology coupled with survival and statistical forecasting methodologies, to drive optimal spares support strategy along with trend/variance root cause analysis to determine and drive corrective actions and improvements with respective owners. Asking the right questions to ensure clarity and alignment across teams during high-stress situations Providing crisp and timely communication on developing issues to relevant internal customers. Keeping leadership informed of customer impact and progress of recovery efforts Working with key stakeholders across KLA to improve the customer experience and develop mechanisms that support operational excellence Educate internal stakeholders of metrics, planning methodologies and support entitlements Partner with supply planning team and procurement to design supply chain solution recommendations and strategic/tactical plans based on business data, commodity, and product knowledge; present proposals and recommendations to senior management and leaders; track and ensure implementation and execution.

Requirements

Process oriented with proven experience turning big data into meaningful analyses that lead to actionable results for supply chain operations
Strong data and analytical skills and track record for creating processes to improve business performance
Ability to effectively deal with ambiguity, identify gaps, and implement innovative solutions to increase operational efficiency
Ability to identify key insights and critical thinking to prioritize and focus on highest value opportunities or biggest risks
Ability to multi-task and prioritize projects and business objectives to drive outcomes and process improvements
Ability to translate complex business needs into actionable plans
Well-organized and high level of attention to detail
Ability to earn trust through high-quality, timely communications with stakeholders of all levels
Strong leadership and interpersonal skills
Strong judgement and a demonstrated ability to influence without explicit authority are key to success.
High proficiency in MS Excel
Self-driven, independent, yet a strong team player.
Creative, innovative, and resourceful with a passion for speed, agility, simplification, and proactive action
Doctorate (Academic) Degree and related work experience of 5 years; Master's Level Degree and related work experience of 8 years; Bachelor's Level Degree and related work experience of 12 years

Nice To Haves

Data Base, SQL a plus
Experience with Tableau, Power BI or other business intelligence/analytical tools/services is a plus
Background in statistics and probability is a plus
Should enjoy a challenging and fast paced environment.

Responsibilities

Own and drive high-impact, cross-functional programs that enable strategic business outcomes.
Translate strategy into executable plans, ensure disciplined delivery, manage risk, and provide clear visibility to leadership
Lead and influence cross‑functional teams (e.g., Product, Engineering, Operations, Finance, Supply Chain) without direct authority.
Drive alignment across stakeholders with competing priorities
Works closely with cross functional leaders; supply chain and procurement, for assigned products to ensure right spares inventory strategies/plans to support KLA service products customers’ support strategies.
Uses spare demand planning methodology coupled with survival and statistical forecasting methodologies, to drive optimal spares support strategy along with trend/variance root cause analysis to determine and drive corrective actions and improvements with respective owners.
Asking the right questions to ensure clarity and alignment across teams during high-stress situations
Providing crisp and timely communication on developing issues to relevant internal customers.
Keeping leadership informed of customer impact and progress of recovery efforts
Working with key stakeholders across KLA to improve the customer experience and develop mechanisms that support operational excellence
Educate internal stakeholders of metrics, planning methodologies and support entitlements
Partner with supply planning team and procurement to design supply chain solution recommendations and strategic/tactical plans based on business data, commodity, and product knowledge; present proposals and recommendations to senior management and leaders; track and ensure implementation and execution.

Benefits

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

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