Customer Service and Operations Support

Mahaska•Urbandale, IA

1d•Hybrid

About The Position

As a Customer Service & Operations Specialist, you are a vital link between Mahaska, our customers, and our internal team. This role requires a multi-talented professional who can provide excellent support, manage complex data, and create visual marketing assets. You will be responsible for the “full circle” of the customer experience—from order entry and logistical support to data analysis and sales growth. Job Qualification Summary: A highly skilled professional with a strong proficiency in various computer platforms, including Google Workspace tools (Google Sheets, Docs, Slides, Google Meet, etc.). Expertise in database maintenance, ensuring data integrity, and managing large sets of information with attention to detail. Demonstrated ability to effectively utilize design software like Adobe and Canva for creative projects. Equipped with excellent keyboarding skills, enabling fast and accurate data entry and document creation. Committed to leveraging technical knowledge to support organizational goals and deliver efficient, high-quality work.

Requirements

Advanced proficiency in Microsoft Office, Google Workspace, Canva, an Adobe Creative Suite.
Strong background in data analysis and sales reporting.
Proven experience in customer engagement and building a customer base.
Ability to manage diverse interactions with tact, enthusiasm, and professionalism.
Advanced experience with Microsoft Office Suite (Excel, Word) and Google Workspace.
Hands-on experience using Canva or Adobe Creative Suite to create marketing
Proven ability to professionally manage and engage on business social media platforms.
Experience with data entry and database system maintenance.
Minimum 2 years in a customer-facing role handling high-volume calls and written correspondence.
Previous experience in order entry, pricing adjustments, or providing logistical support (e.g., driver coordination).
Demonstrated ability to run reports and analyze data to identify business trends or growth opportunities.
Exceptional verbal and written communication skills for both internal (employee) and external (customer) support.
A track record of consistent and reliable attendance.
Ability to pivot between administrative tasks, creative design, and technical data analysis efficiently.

Responsibilities

Manage all incoming and outgoing calls and written correspondence with professionalism.
Deliver a high-quality experience by providing timely follow-ups on all customer concerns.
Provide excellent service and administrative support to both Mahaska customers and fellow employees.
Actively engage on our social media platforms to maintain brand presence and customer connection.
Process service requests, including accurate order entry, pricing adjustments, and order tracking.
Assist in daily office duties and provide essential logistical support to our drivers to ensure smooth deliveries.
Maintain consistent, reliable attendance to ensure the team and our customers are supported daily.
Conduct detailed data analysis to support business operations and executive decision- making.
Serve as an administrator for our internal database, ensuring data integrity and regular maintenance.
Assist the sales staff by running data reports to identify new growth opportunities for the company.
Utilize software (Canva, Adobe) to create professional flyers, sales sheets, and graphics for the marketing department and other company functions.