Customer Service and Distribution Specialist

HR Recruiting Team•Portland, OR

About The Position

The Customer Service and Distribution Specialist – Branch serves as the customer service and distribution point of contact at Solvita’s branch locations. The Customer Service and Distribution Specialist will: Participates in process improvement meetings and discussions. Acts as SME for training new and current employees on all pull, pack, and ship functions. Successfully leads and manages in a team-based environment. Assists all departments with shipping issues, graft, movement, inventory, QC/QRA issues and other inquiries that occur at the branch location. Utilizes proper channels to reach and implement solutions to internal and external department-related issues. Displays the ability to oversee projects from start to finish; monitors and reports progress as needed. Responsibilities of Distribution Technician I and II. Assists Customer Service with general graft and shipping inquiries that occur at the branch. Maintains open communication with Customer Service regarding order changes, cancellations, and returns. Assists management team with training and mentoring new employees. Maintains adequate branch inventory, and orders shipping supplies. Serves as first-line solution expert for Distribution Technician I and II issues. Inspects, packs, and ships tissue for distribution. Stocks transferred inventory. Assists in regular inventory verification. Maintains shipping database of customers. Assists in the bulk mailing of marketing packets. Ensures the distribution area is kept orderly and that distribution functions are completed accurately and in a timely manner. Reviews all distribution-related paperwork to ensure compliance with standard operating procedures, work instructions, and applicable regulations. Participates in the on-call rotation schedule required for the emergency ordering process and alarm systems.

Requirements

High School Diploma/GED or equivalent.
Must be able to follow directions and serve as a team member.
Must be able to report numbers accurately and monitor error control.
Training Modules 100% complete.
Heavy lifting required.
Must maintain order accuracy/error-free rate of 99.8% or better, reviewed quarterly.
May be required to drop off shipments to FedEx/UPS locations if courier is unavailable.
Must be able to meet the required physical demands with or without reasonable accommodation.

Responsibilities

Participates in process improvement meetings and discussions.
Acts as SME for training new and current employees on all pull, pack, and ship functions.
Successfully leads and manages in a team-based environment.
Assists all departments with shipping issues, graft, movement, inventory, QC/QRA issues and other inquiries that occur at the branch location.
Utilizes proper channels to reach and implement solutions to internal and external department-related issues.
Displays the ability to oversee projects from start to finish; monitors and reports progress as needed.
Responsibilities of Distribution Technician I and II.
Assists Customer Service with general graft and shipping inquiries that occur at the branch.
Maintains open communication with Customer Service regarding order changes, cancellations, and returns.
Assists management team with training and mentoring new employees.
Maintains adequate branch inventory, and orders shipping supplies.
Serves as first-line solution expert for Distribution Technician I and II issues.
Inspects, packs, and ships tissue for distribution.
Stocks transferred inventory.
Assists in regular inventory verification.
Maintains shipping database of customers.
Assists in the bulk mailing of marketing packets.
Ensures the distribution area is kept orderly and that distribution functions are completed accurately and in a timely manner.
Reviews all distribution-related paperwork to ensure compliance with standard operating procedures, work instructions, and applicable regulations.
Participates in the on-call rotation schedule required for the emergency ordering process and alarm systems.