Customer Service Analyst - Kraft Heinz Ingredients

Kraft Heinz•Glenview, IL

1d•$77,800 - $97,300•Onsite

About The Position

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. For over 150 years, they have been a globally trusted producer of high-quality, great-tasting, and nutritious foods. Co-headquartered in Chicago and Pittsburgh, their brands are global, with products produced and marketed in over 40 countries, including condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products from a portfolio of more than 200 legacy and emerging brands. Their vision is to sustainably grow by delighting more consumers globally, supported by a team of 39,000+ food lovers, creative thinkers, and high performers worldwide. They partner with Rise Against Hunger and are committed to responsible, sustainable practices across their business, consumers, and communities. The company fosters a Culture of Ownership, Meritocracy & Collaboration, empowering employees at every level to own their work, think like Owners, and drive outstanding performance, while being supported by passionate teammates. The Customer Service Representative - Kraft Heinz Ingredients is primarily responsible for the total execution of the SAP order to bill process, ensuring seamless supply and exceptional service for food manufacturer customers. This role reports into the Customer Service Supervisor – KHI and works alongside two other peers within a customer service team of 9 people. The position involves working with both external customers and internal departments including Sales, Business Management, Operations, Product Supply, Credit Department, Plants/DC personnel, Transportation, and Finance.

Requirements

Bachelor’s degree required
Technical proficiencies in SAP, Microsoft Office, Microsoft Windows
Proven analytical and problem-solving skills
Experienced problem solver with ability to manage and lead the team to push the solution and progress
Excellent written and verbal communication skills – must be professional, courteous and tactful
Excellent skills in organization, time management, and attention to detail
Passion to challenge the status quo and find new solutions and drive out of the box ideas – loves and embraces change
Ability to handle multiple tasks and priorities without supervision, meet established deadlines and excel in a team environment
Must be able to deal with difficult situations tactfully and resolve conflict effectively

Nice To Haves

Knowledge of food ingredient and/or food service industry preferred
Customer service experience preferred
Spanish language proficiency is a plus

Responsibilities

Manage the complete Order to Bill Process for customer orders from receipt to invoice generation, including order entry and confirmation to ensure accurate and timely pricing, terms and invoicing
Provide superior Customer Service every day by building solid business relationships with internal and external customers
Research inventory issues for customer shipments
Act as a support and resource for Sales, Marketing, Credit, Finance, Master Data, Quality and the customer
Ensure ongoing adherence to all policies, procedures, and processes so that the results will satisfy any audit review
Familiarity with Ecommerce/EDI
Back-up support for co-workers
Support Annual Sales Priorities
Ensure customers are ordering appropriate quantities, sourcing from the correct locations, shipping efficiently and maximizing truckload capabilities

Benefits

Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future
Medical coverage
Prescription Drug coverage
Dental coverage
Vision coverage
Screenings/Assessments
Paid Time Off
Company Holidays
Leave of Absence
Flexible Work Arrangements
Recognition
Training
Employee Assistance Program
Wellbeing Programs
Family Support Programs
401k
Life insurance
Accidental Death & Dismemberment
Disability coverage
Performance-based bonus