Customer Service Analyst - Kraft Heinz Ingredients

The Kraft Heinz Company • Glenview, IL

1d • Onsite

About The Position

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with global sales of approximately $25 billion and a team of 39,000+ food lovers. We are a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years, with products marketed in over 40 countries. Our vision is to sustainably grow by delighting more consumers globally, and we are committed to responsible, sustainable practices. We foster a culture of Ownership, Meritocracy & Collaboration, empowering employees at every level to own their work and drive outstanding performance. The Customer Service Representative - Kraft Heinz Ingredients is primarily responsible for the total execution of the SAP order to bill process, ensuring seamless supply and exceptional service for food manufacturer customers. This role reports to the Customer Service Supervisor – KHI and collaborates with internal teams such as Sales, Business Management, Operations, Product Supply, Credit Department, Plants/DC personnel, Transportation, and Finance.

Requirements

• Bachelor’s degree required
• Technical proficiencies in SAP, Microsoft Office, Microsoft Windows
• Proven analytical and problem-solving skills
• Experienced problem solver with ability to manage and lead the team to push the solution and progress
• Excellent written and verbal communication skills – must be professional, courteous and tactful.
• Excellent skills in organization, time management, and attention to detail
• Passion to challenge the status quo and find new solutions and drive out of the box ideas – loves and embraces change
• Ability to handle multiple tasks and priorities without supervision, meet established deadlines and excel in a team environment
• Must be able to deal with difficult situations tactfully and resolve conflict effectively

Nice To Haves

• Knowledge of food ingredient and/or food service industry preferred
• Customer service experience preferred
• Spanish language proficiency is a plus

Responsibilities

• Manage the complete Order to Bill Process for customer orders from receipt to invoice generation, including order entry and confirmation to ensure accurate and timely pricing, terms and invoicing
• Provide superior Customer Service every day by building solid business relationships with internal and external customers
• Research inventory issues for customer shipments
• Act as a support and resource for Sales, Marketing, Credit, Finance, Master Data, Quality and the customer
• Ensure ongoing adherence to all policies, procedures, and processes so that the results will satisfy any audit review
• Familiarity with Ecommerce/EDI
• Back-up support for co-workers
• Support Annual Sales Priorities
• Ensure customers are ordering appropriate quantities, sourcing from the correct locations, shipping efficiently and maximizing truckload capabilities

Benefits

• Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs.
• Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
• We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
• You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example: Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level