Customer Service Analyst

Park Avenue Group • Detroit, MI

2d

About The Position

Angott Search Group has partnered with a leading global supplier of powertrain components to recruit an Customer Service Analyst.  This role supports the Sales team by managing order entry and serving as the key operational link between customers, sales, and logistics. This role ensures order accuracy, on-time delivery, and high customer satisfaction in a fast-paced automotive aftermarket environment.

Requirements

• 3-5 years of customer service or sales support experience within the automotive aftermarket
• ERP system experience required (INFOR ideal; SAP or similar acceptable)
• Advanced Microsoft Excel skills (pivot tables, formulas, data analysis)
• Strong ERP proficiency for order, inventory, and customer data management
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Ability to manage multiple priorities in a deadline-driven environment
• Analytical, solution-oriented mindset
• Collaborative and accountable; comfortable working cross-functionally
• Adaptable to change and evolving processes
• Bachelor's degree in Business Administration, Engineering, Supply Chain Management, or related field

Nice To Haves

• Experience supporting distributor customers preferred
• MBA or coursework in Operations or Logistics is a plus

Responsibilities

• Provide back-office support for the Sales team and act as the primary operational contact for customers and logistics
• Process and validate customer orders in the ERP system, ensuring accuracy of pricing, availability, timing, and documentation
• Monitor order status and delivery performance; resolve delays, discrepancies, and customer issues
• Partner with logistics to confirm inventory, resolve fulfillment issues, and prioritize shipments
• Maintain accurate customer master data and order records in internal systems
• Prepare and distribute order performance reports (fill rate, on-time delivery, backlog, error rates)
• Support sales planning and forecasting with order and performance insights
• Manage customer claims, returns, and discrepancies; identify root causes and corrective actions
• Participate in continuous improvement initiatives to streamline order-to-delivery processes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees