Customer Service Analyst

Citi • New Castle, DE

3d

About The Position

Provide operational support across function, including administering defined procedures, performing analysis and preparing reports Manage a portfolio of clients, delivering service that meets or exceeds client expectations and serve as the point of contact for day-to-day complex client inquiries regarding banking products Manage and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measures Create reports for internal and/or external distribution and conduct research to support initiatives and ongoing reporting needs Provide assistance/mentoring to junior analysts Perform regulatory, audit and control assessments as well as feasibility analyses for process changes, as needed

Requirements

• 2-5 years of relevant cash management and financial services experience preferred
• Consistently demonstrate clear and concise written and verbal communication
• Proven analytical and critical thinking skills
• Demonstrated ability to build and cultivate partnerships across business regions
• Proven project management and leadership skills
• Bachelor's degree/University degree or equivalent experience

Responsibilities

• Administering defined procedures
• Performing analysis
• Preparing reports
• Manage a portfolio of clients, delivering service that meets or exceeds client expectations
• Serve as the point of contact for day-to-day complex client inquiries regarding banking products
• Manage and own cases through to a timely resolution
• Assist with root cause analysis
• Identifying fixes and preventative measures
• Create reports for internal and/or external distribution
• Conduct research to support initiatives and ongoing reporting needs
• Provide assistance/mentoring to junior analysts
• Perform regulatory, audit and control assessments
• Feasibility analyses for process changes, as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level