Customer Service Analyst - HDI

MANN+HUMMEL • Fayetteville, NC

3d • Onsite

About The Position

Customer Service Analyst - HDI is responsible for administering all supply chain and operations related processes within the organization

Requirements

• Education: Bachelor’s degree OR High School diploma with 5+ years expeience
• Experience: 3+ years in a customer service environment
• Required Skills : Working knowledge of OEM Manufacturing environment and customers

Nice To Haves

• Experience supporting a manufacturing and distribution environment
• SAP SD Knowledge
• Project Management experience (Material Launch)

Responsibilities

• Manage all tasks and inside sales responsibilities for assigned accounts, to include the following:
• Direct responsibility for understanding and position contributions to the customer Quality scorecards
• Understanding of packaging requirements of our OEM/IF customers and the ability to assist Quality in monitoring and documenting root cause analysis of issues
• Working with sales, customer, and the DC to understand and support customer labeling and packaging requirements
• Ensure compliance with TS16949 within the DC and participation in the IATF annual audit
• First line of support for handling customer requests, inquiries, and issues. Escalating as needed
• Provide assistance and input to sales, manufacturing, logistics and other internal departments for support to the customer
• Troubleshoot problems, internal and external, and maintain documentation. Timely response in reviewing errors and complaints to take appropriate action
• Manage customer portals & tasks inside the portal as assigned
• Manage customer quality scorecards, communicating customer complaints to quality and sales for support as needed
• Full understanding of customer specific requirement adherence and customer issue resolution; supporting internal teams in launching new products and projects for customer
• Ensure NAFTA requirements are met
• Ensure full back-up has training and understanding of all tasks and accounts to properly back-up your position
• Participate in meetings or projects as directed by direct management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level