Customer Service Analyst 3-Support

Oracle

About The Position

As a Customer Success Manager, your focus is on advocating for customer needs and facilitating positive interactions between customers and resources across Oracle. This involves resolving post-sales non-technical customer issues and tracking our customers' overall health, success, and satisfaction. In this role, you will serve as the lead customer liaison for an assigned group of Customer accounts and facilitate one-on-one meetings with representatives from strategic accounts. You will be responsible for managing internal projects, such as creating internal training curricula and schedules, presenting across lines of business, identifying and driving productivity improvement opportunities, coordinating, preparing, and qualifying Reference referrals to support Sales efforts. In addition, you will drive the contract renewal process for Oracle Customers by ensuring their ongoing satisfaction. Contributing individually and as a team member, providing direction, and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in areas of specialization. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Responsibilities

Advocating for customer needs
Facilitating positive interactions between customers and resources across Oracle
Resolving post-sales non-technical customer issues
Tracking our customers' overall health, success, and satisfaction
Serve as the lead customer liaison for an assigned group of Customer accounts
Facilitate one-on-one meetings with representatives from strategic accounts
Managing internal projects, such as creating internal training curricula and schedules
Presenting across lines of business
Identifying and driving productivity improvement opportunities
Coordinating, preparing, and qualifying Reference referrals to support Sales efforts
Drive the contract renewal process for Oracle Customers by ensuring their ongoing satisfaction
Contributing individually and as a team member, providing direction, and mentoring to others
Application of advanced technical/business skills in areas of specialization