KERING EYEWEAR Customer Service Ambassador - French Speaker

Kering Group•Bridgewater, MA

46d•$24 - $26•Onsite

About The Position

Kering Eyewear is the world leader in Luxury and Hghi-End Eyewear (Frames & Sunglasses), developing a unique 'ensemble' of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle. Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner. We are currently seeking a French Speaking Customer Service Ambassador based out in our Bridgewater (NJ) Office. Your opportunity Managing the order to cash flow of the allocated customer portfolio in a timely and accurate way. Working along with the sales team on delivering customer service excellence and ensuring compliance with sales business policies

Requirements

1 year of work experience in a B2B customer service environment preferred
Proven customer facing experience
Sales experience within a controlled environment of advantage
Experience with SAP implementation of advantage
Good business knowledge of order-to-cash flows.
Working knowledge of Incoterms and customs rules.
Fluent in French & English
Working knowledge of Incoterms and customs rules
Good knowledge of sales principles and methods
Good working knowledge of Office Pack (Excel, Power Point, Word)
Team player
Customer-oriented
Problem solving
Negotiation-oriented
Focus on results
Self-motivated
Passion and enthusiasm
Curiosity and innovation
Clear and open communication
Trustworthy

Responsibilities

Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
Managing order flow from order acquisition to order entry in compliance with agreed trade terms
Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
Managing backorders ensuring a clean sheet
Managing goods returns in compliance with agreed trade terms
Acting as customer's first point of contact in case of commercial, logistics, product claims
Supporting sales events such as Sales Campaigns, brands/product presentations, customer onsite training, customer visits, etc. through active participation in both organizational preparation and execution
Issuing sales/customer-related reporting to the benefit of both sales team and customer
Implementing and enhancing customer service-related procedures, processes and systems
Participating to ad hoc sales-related activities and/or projects