Customer Service Agent- ACY Airport
About The Position
The Customer Service Agent provides exceptional passenger support by assisting with inquiries, check-in, and boarding, ensuring compliance with regulations, resolving concerns, and collaborating with airport teams to deliver a seamless and positive travel experience. WHAT IT’S LIKE TO WORK AS A CUSTOMER SERVICE AGENT Greet and assist passengers at the airport with check-in, boarding, and general inquiries Effectively resolve customer issues and complaints in a professional and timely manner Ensure compliance with all airline and airport regulations and procedures Provide accurate information on flight schedules, gate assignments, and airport services Coordinate with ground staff and crew to ensure a smooth passenger experience Exemplify PrimeFlight customer service and safety standards Perform any additional duties as assigned by management
Requirements
- 18 years of age or older
- Eligible to work in the United States
- Communicate effectively in English (reading, writing, speaking)
- One year of customer service experience
- Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
- Effectively communicate with colleagues and clients, both in-person and through electronic means
- Pass a background check and drug screen
- Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
- Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
- To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
- Ability to lift up to 70 pounds
- Prolonged standing and walking in an indoor/outdoor environment as applicable
- Must be able to reach with arms and grasp with hands
- Must be able to push, pull
- Must be able to crawl and crouch, at times, in confined tight spaces
- Must be able to bend, stretch, squat, kneel
- Exposure to moderate and at times high noise levels
- Be able to hear and respond to the spoken voice and to audible alarms
- Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
- Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
Responsibilities
- Greet and assist passengers at the airport with check-in, boarding, and general inquiries
- Effectively resolve customer issues and complaints in a professional and timely manner
- Ensure compliance with all airline and airport regulations and procedures
- Provide accurate information on flight schedules, gate assignments, and airport services
- Coordinate with ground staff and crew to ensure a smooth passenger experience
- Exemplify PrimeFlight customer service and safety standards
- Perform any additional duties as assigned by management
Benefits
- 401(k) with matching
- health, dental, vision, and life insurance
- paid time off
- growth opportunities
- competitive pay scale
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
