Airport Customer Service Agent
About The Position
Customer Service Agent’s will service SEA airport’s Terminal checkpoints and the International Arrivals Facility by seeking out opportunities to guide, support, and inform all passengers, visitors, and airport employees. Our core emphasis when performing the role is great customer service! You may find yourself: wayfinding lost travelers; organizing queues; assisting customers with processes; redirecting attention to changing procedures; guiding groups to faster alternatives; and reporting any facility or stakeholder issues to ensure a positive experience for all. As part of a shift team, you will also be responsible for communicating daily operation changes via radio system, give feedback, and serve as a point of contact within your given area when positioned.
Requirements
- high school diploma or general equivalence
- one (1) year of customer service experience at a medium to large hub airport or two or more (2+) years of customer service experience in another setting
- provide necessary documentation to prove employment authorization
- provide necessary documentation and obtain clearance for an airport ID, post-offer of employment
Nice To Haves
- bilingual or multilingual in languages commonly spoken in the region or used in business interactions with guests and stakeholders, such as Spanish, Mandarin, Cantonese, Farsi, Hindi
Responsibilities
- wayfinding lost travelers
- organizing queues
- assisting customers with processes
- redirecting attention to changing procedures
- guiding groups to faster alternatives
- reporting any facility or stakeholder issues
- communicating daily operation changes via radio system
- give feedback
- serve as a point of contact within your given area when positioned
Benefits
- start at a minimum of $20.74 per hour
- medical, dental, and vision insurance options
- matching 401(k) plan after 90 days unless opting out
- sick time and vacation paid time off accruals
- Parking pass eligibility with company coverage of all related payments
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
