Customer Service Agent

Destinee Travel•Chicago, IL

16d•Remote

About The Position

We are searching for a friendly and professional Customer Service Agent to join our team. As a Customer Service Agent, you should be passionate about seeing the world and helping others do the same. This role involves planning holidays, suggesting travel destinations, maintaining client files, and managing large-scale events. In this position, your ultimate goal will be to keep our clients satisfied and loyal for future services. The ideal candidate will be an excellent communicator with in-depth knowledge of domestic and international travel destinations. To succeed in this role, you should also possess outstanding negotiation and sales skills. You will also: Arrange travel for business and vacation customers Determine customers’ needs and preferences, such as schedules and costs Plan and arrange tour packages, excursions, and day trips Find fare and schedule information Calculate total travel costs Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions Tell clients about what their trip will be like, including giving details on required documents, such as passports or visas Give advice about local weather conditions, customs, and attractions Make alternative booking arrangements if changes arise before or during the trip. No experience necessary Training will be provided IATA /IATAN & CLIA cards available after training. Flexible schedules Full time & part time availability

Requirements

Excellent communicator
In-depth knowledge of domestic and international travel destinations
Outstanding negotiation and sales skills
No experience necessary

Responsibilities

Arrange travel for business and vacation customers
Determine customers’ needs and preferences, such as schedules and costs
Plan and arrange tour packages, excursions, and day trips
Find fare and schedule information
Calculate total travel costs
Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions
Tell clients about what their trip will be like, including giving details on required documents, such as passports or visas
Give advice about local weather conditions, customs, and attractions
Make alternative booking arrangements if changes arise before or during the trip