4X10 Customer Service Agent (4-Days, 40hrs./wk)

OneMCI•Las Cruces, NM

13d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Join a team that supports leading global brands and government clients through exceptional customer service and technical support. We’re looking for Customer Service Agents who are passionate about solving problems, helping people, and delivering high-quality service across inbound calls , help desk support , and back-office operations . To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

Age 18+ with a high school diploma or equivalent
Excellent communication and organizational skills
Typing speed of 20+ WPM
Basic knowledge of Microsoft Office (Word, Excel, Outlook) and Windows OS
Dependable, punctual, and self-motivated
Strong problem-solving and customer service mindset
Ability to multitask and work independently in a fast-paced environment
Team player with great interpersonal skills

Nice To Haves

1+ year experience in customer service, tech support, sales, chat, or admin roles
Experience in government or public sector environments

Responsibilities

Respond to inbound and outbound customer inquiries with professionalism and empathy
Identify customer needs and deliver clear, effective solutions
Troubleshoot basic technical issues and guide users through processes
Use internal systems to research and resolve service requests
Document customer interactions and claims accurately
Follow scripts, policies, and compliance protocols
Escalate unresolved issues to the appropriate teams
Stay informed through regular training and team updates
Maintain reliable attendance and punctuality