Customer Service Agent - Tampa

Stepp's Towing • Tampa, FL

5d

About The Position

Stepp’s Towing & Heavy Transport , a family-owned business since 1960, proudly serves the greater Tampa Bay and Orlando areas. We specialize in light-, medium-, and heavy-duty towing, heavy transport, and auto salvage. Our team is committed to excellence, safety, and supporting our community. As a Customer Service Agent , you will be the first point of contact for customers, handling emergency and non-emergency calls with professionalism and care. This front-line role is vital to our operations, requiring effective communication, accurate data entry, and outstanding customer service skills.

Requirements

• Must have 5 years of experience in data entry and customer service.
• Must have 3 years of towing or heavy transport call center or dispatch experience.
• Strong, significant knowledge of the roadways, geography, and areas surrounding Tampa
• Ability to remain calm, professional, and effective in high-pressure or emergencies situations.
• Strong organizational and time management skills.
• Critical thinking and problem-solving abilities.
• Excellent interpersonal, verbal, and written communication skills.
• Team-oriented mindset.
• High school diploma or equivalent

Responsibilities

• Promptly receive and answer incoming emergency and non-emergency calls.
• Gather and accurately record all necessary information: caller’s name and phone number, disablement and drop location, vehicle details, breakdown cause, etc.
• Enter call information into dispatch software on time.
• Efficiently, professionally, and in a non-intrusive way, communicate deep product knowledge and its benefits to customers.
• May also engage in upselling or cross-selling services during customer interactions, contributing to the company's sales performance.
• Serve as Dispatcher Assistant in their absence, as directed.

Benefits

• 6 Paid Holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas)
• Medical, Dental, and Vision coverage
• Free Term Life Insurance
• Paid Time Off (accruals start on day 1; available after 90 days)
• 401(k) match up to 4%
• Regular pay increases and career development opportunities
• Accident, cancer/critical illness, short-term and long-term disability, and hospital indemnity insurance available
• $1500 Driver Referral Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED