Cust Service/Order Entry - Customer Service Agent

Herff Jones•Indianapolis, IN

1d•$21•Onsite

About The Position

THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES – HERFF JONES Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years. Your Opportunity The Herff Jones Customer Service Team is looking for a Customer Service Agent to join our team in Indianapolis, IN. This is a regular, full-time position with benefit eligibility including medical, dental, vision, life insurance, 401(k), paid time off, and additional voluntary benefits. Shift:Standard shift is 8:00am – 5:00pm, Monday through Friday, including weekends as needed during peak seasons.Peak seasons occur March through May. Here's How You Will Make an Impact As a Customer Service Agent (CSA), you will play an integral role in managing relationships with Herff Jones Independent Sales Partners (ISPs). You will be part of a small Sales Support team that directly services high school students, parents, and school administrators. You will provide exceptional customer service by: Taking orders Answering general questions Troubleshooting issues Across multiple channels including: Phone (Five9) Ticketing system (Zendesk) Web portal and chat During peak seasons, the CSA team may assist with order entry and additional support needs to ensure excellent customer service. What You Will Bring to the Table Professional customer service experience with a strong track record of success Strong communication skills (listening, verbal, and written) Ability to convey information clearly and professionally via phone and email Proficiency with Microsoft Office (Outlook, Excel, Word) Ability to quickly learn new systems and technology Strong organizational and multitasking skills Detail-oriented and quality-driven mindset Positive attitude with a desire to learn the full product lifecycle Bachelor’s or Associate’s Degree preferred (military service considered case-by-case) Spanish fluency preferred but not required Physical Activities: Daily activity includes but is not limited to: Lifting, carrying, sitting, grasping, reaching, standing, kneeling, walking, bending, twisting. Prolonged periods sitting at a desk and working on a computer.Reading, communication, simple math. Be able to regularly lift/move up to 25lbs. Noise level in the work environment is usually moderate to above moderate. JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT About Herff Jones: Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com. Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity. Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.