Cust Service/Order Entry - Customer Service Agent
About The Position
Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years. Your Opportunity The Herff Jones Customer Service Team is looking for a Customer Service Agent to join our team in Indianapolis, IN. This is a regular, full-time position with benefit eligibility including medical, dental, vision, life insurance, 401(k), paid time off, and additional voluntary benefits. Shift: Standard shift is 8:00am – 5:00pm, Monday through Friday, including weekends as needed during peak seasons. Peak seasons occur March through May. Here's How You Will Make an Impact As a Customer Service Agent (CSA), you will play an integral role in managing relationships with Herff Jones Independent Sales Partners (ISPs). You will be part of a small Sales Support team that directly services high school students, parents, and school administrators. You will provide exceptional customer service by: Taking orders Answering general questions Troubleshooting issues Across multiple channels including: Phone (Five9) Ticketing system (Zendesk) Web portal and chat During peak seasons, the CSA team may assist with order entry and additional support needs to ensure excellent customer service.
Requirements
- Professional customer service experience with a strong track record of success
- Strong communication skills (listening, verbal, and written)
- Ability to convey information clearly and professionally via phone and email
- Proficiency with Microsoft Office (Outlook, Excel, Word)
- Ability to quickly learn new systems and technology
- Strong organizational and multitasking skills
- Detail-oriented and quality-driven mindset
- Positive attitude with a desire to learn the full product lifecycle
Nice To Haves
- Bachelor’s or Associate’s Degree preferred (military service considered case-by-case)
- Spanish fluency preferred but not required
Responsibilities
- Taking orders
- Answering general questions
- Troubleshooting issues
Benefits
- medical
- dental
- vision
- life insurance
- 401(k)
- paid time off
- additional voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
