Customer Service Openings – Hiring Immediately

OneMCI•Killeen, TX

4d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a natural problem solver with a passion for helping others? We’re looking for Customer Service Agents to join our growing team immediately ! In this role, you’ll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities to upsell products and services all while representing some of the world’s most recognized brands. This is more than just a job it’s a chance to launch your career with a company that values growth, learning, and advancement . To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older .
High school diploma or equivalent .
Strong communication and organizational skills.
Ability to type at least 20 WPM .
Basic knowledge of Microsoft Office and Windows OS .
Reliable attendance and punctuality .
Strong problem-solving, conflict resolution , and multitasking skills.
A customer-first mindset : empathetic, patient, and responsive.
Team-oriented with a drive to succeed in a fast-paced environment.

Nice To Haves

1+ year of experience in customer service, tech support, sales, chat, or admin roles.
Experience in a contact center or government-related work .

Responsibilities

Handle inbound and outbound calls in a professional and friendly manner.
Resolve customer issues efficiently, aiming for first-call resolution .
Research and coordinate with other departments to resolve complex inquiries.
Accurately document customer interactions and claims.
Use our knowledge base and training to answer questions and follow procedures.
Protect customer privacy and handle sensitive information with care.
Escalate issues when necessary to ensure customer satisfaction.
Stay up to date with training, meetings, and process updates.
Maintain excellent attendance and punctuality .

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.