Customer Service Agent

HRmango•Salt Lake City, UT

13d•$10•Onsite

About The Position

HRmango is hiring for a prestigious innovator in the auto rental industry that has career advancement, financial security and growth potential! We’re looking for a fun and personable Front Desk Service Agent to add to our team. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Pleasantly handles and resolves customer questions, comments, and complaints while working face-to-face in city/market locations. What You’ll Do : Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction. Answer customer questions and provide assistance based on each customer's needs and requests Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return. Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information. Answer telephone in a friendly, helpful manner. Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty. Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; Must be able to work the following shift/schedule: Weekdays, Weekends, Days, evenings and Holidays. You are : Self-driven. You have superior organizational skills, integrity, and great follow-through on tasks You understand the impact of a results-driven, highly successful sales team Collaborative and Committed. You have a “can do” attitude and believe that anything is possible with the right focus and the right team

Requirements

Must be at least 18 years of age
High School Diploma or G.E.D. required
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
Must be able to understand, read, write, and speak English
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years
No drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI)
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Responsibilities

Make eye contact and greets all customers
Identify and attend to customer by name
Verify rental agreement and reservation
Thank each customer at the conclusion of their transaction
Answer customer questions and provide assistance based on each customer's needs and requests
Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes
Review rental parameters with all customers to ensure a complete understanding of rates and service charges
Verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return
Prepare Rental Agreement Folder with all required information
Offer all customers assistance with directions, maps, local area information and appropriate service information
Answer telephone in a friendly, helpful manner
Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty
Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition