Customer Service Agent

Aston Carter•New Berlin, WI

8d•$21 - $23•Onsite

About The Position

We are seeking a dedicated and customer‑focused Customer Service Agent to support our customers and internal teams. The ideal candidate will have 3+ years of customer service experience, preferably within a manufacturing or industrial environment, and be comfortable handling order processing, customer inquiries, and cross‑functional communication in a fast‑paced setting. This role plays a critical part in ensuring customer satisfaction by providing timely, accurate, and professional support throughout the order lifecycle.

Requirements

3+ years of experience in a customer service role
Strong communication and problem‑solving skills
Experience working with ERP or CRM systems
Proficiency in Microsoft Office (Outlook, Excel, Word)
Ability to manage multiple priorities in a fast‑paced environment
Strong attention to detail and organizational skills

Nice To Haves

Customer service experience in a manufacturing, industrial, or distribution environment
Experience supporting B2B customers
Familiarity with order‑to‑cash or supply chain processes

Responsibilities

Serve as the primary point of contact for customer inquiries via phone, email, and internal systems
Process customer orders, changes, returns, and credits accurately and efficiently
Coordinate with production, scheduling, shipping, sales, and quality teams to resolve customer issues
Communicate order status, lead times, delays, and delivery updates to customers
Address and resolve customer concerns while maintaining a high level of professionalism
Maintain accurate customer records, order details, and documentation in ERP/CRM systems
Support continuous improvement initiatives related to customer experience and internal processes