Customer Service Agent - Clackamas

OREGON BEVERAGE RECYCLING COOPERATIVE • Clackamas, OR

2d • $19 - $19 • Onsite

About The Position

Dive into a role where every call or email is an opportunity to make a difference. At OBRC, we're on the lookout for a dynamic individual who thrives in a fast-paced environment, managing a high volume of inbound communications with precision and timeliness. This position will be communicating orally and in writing with OBRC and BottleDrop customers. The Customer Service Agent will identify customers’ needs, clarify information, research any issues, and provide solutions. Superior organizational skills and accuracy must be demonstrated consistently. As a Customer Service Agent, you'll often engage in online information retrieval and work with word processing, spreadsheets, our in-house software, and Outlook.

Requirements

• Excellent customer service in person, on the phone, and via email
• Strong phone and verbal communication skills along with active listening
• Knowledge of generally accepted office practices and procedures
• Experience in organizing and maintaining accounts and files
• Ability to follow general instructions and understand directions for completing assigned projects
• Computer experience, particularly with word processing and excel spreadsheets
• Upbeat positive attitude and professional demeanor
• Must be reliable and able to work independently
• Pre-Employment drug screen. Does not include THC testing.

Responsibilities

• Master the art of juggling by managing a high volume of inbound and (occasional) outbound calls and emails, ensuring every customer feels heard and valued.
• Assist with email requests, providing each customer with prompt and detailed responses tailored to their needs.
• Follow communications “scripts” to ensure consistent and accurate responses across various topics.
• Tap into available tools and databases to source the required information for each customer inquiry.
• Consult company policies to decide if an issue can be quickly resolved or needs managerial review.
• Ensure timely follow-up with customers to resolve outstanding issues.
• Maintain confidence and protects operations by keeping information confidential
• Other duties as assigned

Benefits

• Location: Our office is based out of our Clackamas Headquarters, providing a central and accessible location for all team members.
• Coffee Lovers Rejoice: Enjoy unlimited access to our state-of-the-art coffee machine in the break room. Whether you're a fan of espressos, lattes, or a classic cup of joe, we've got you covered - all for free!
• Comprehensive Health Benefits: We prioritize the well-being of our employees. Choose from our health insurance packages, including vision and dental. While these benefits are employee-funded, we've ensured they are both comprehensive and competitive.
• Friendly Coworkers: Join a team of supportive and friendly colleagues who are passionate about their work and always ready to collaborate.
• 401(k) Matching Program: After 60 days of employment, enjoy a 100% match on contributions up to 4% of your compensation, plus an additional 50% match for the next 2%.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees