Customer Service Agent- Seasonal

Tradewind Aviation LLC

145d•Onsite

About The Position

Tradewind Aviation is looking for a seasonal part-time or full-time seasonal Customer Service Agent to be based in San Juan, PR. The ideal candidate will provide the highest level of Customer Service to our passengers and internal customers, resulting in maximum customer satisfaction. A friendly and positive attitude added to the right disposition is always required. Maintain a high level of quality work accompanied by following company standards. Must be flexible with work schedule and able to work weekends and holidays. Upon successful completion of the interview process the candidate may be offered an indoor Concierge Customer Service position or an outdoor Ramp Agent Customer Service position. The seasonal position will be from October 2025-April of 2026.

Requirements

High School Graduate required
1 + years’ work experience in customer service agent capacity, with general job knowledge
Able to fluently read, write, speak and understand English and Spanish
Able to work routable shifts, schedules and able to work during weekends and holidays
Able to successfully complete a background investigation, including FBI fingerprints and criminal history
Be a US citizen or with legal permission to reside and work in the US or its territories
Must have a valid In-State Driver’s License
Able to proficiently use a computer
Self-motivated and a team player
Prolonged periods of sitting at a desk and working on a computer
Must be able to stand for long periods of time.
Must be comfortable working in all types of weather.
Must be able to lift 60 lbs. at times
Must be able to push, pull, and climb when needed

Responsibilities

This is a cross-trained position where you will be working on the ramp servicing aircraft and or assigned to work at the counter assisting passengers.
Greet and assist all customers in a friendly and courteous manner.
Provide ticketing assistance, including issuing boarding passes and updating passenger reservations, check baggage, provide flight arrival and departure information and answer general inquiries.
Assist unaccompanied minors and passengers with special needs, resolve customer complaints and perform other duties as assigned.
Load and unload aircraft; transfer luggage to other gates, other airlines and to passengers.
Responsible for always maintaining safety and security of the ramp.
Marshal aircraft on the ramp (includes directing, assisting, and parking all arriving and departing aircraft).
Observe safe ground handling procedures and maintenance of ground service equipment, including the performance of equipment checks.
Comply with all safety procedures and airline policies.
Provide clear and well-articulated communication to passengers, agents, flight crews and vendors.
Assist with airport station cleaning of work areas.
GOM procedures must always be followed.
Other duties as assigned by supervisor and manager.