Customer Service Agent

Style Netbox • Los Angeles, CA

1d • $33 - $35

About The Position

We are seeking a dedicated and motivated Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their inquiries and concerns are addressed promptly and professionally. Our ideal candidate possesses excellent communication skills, a positive attitude, and the ability to handle challenging situations with grace.

Requirements

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience in a customer service role or similar position is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Proficiency in using customer support software and Microsoft Office Suite.
• Availability to work flexible hours, including evenings and weekends.
• A positive attitude and a genuine desire to help others.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist customers with product selection, order placement, and troubleshooting.
• Provide accurate information regarding products, services, and company policies.
• Handle customer complaints and resolve issues with a focus on customer satisfaction.
• Document customer interactions and feedback in our CRM system.

Benefits

• Competitive hourly pay: $33 – $35 per hour.
• Clear career path with leadership growth opportunities.
• Mentorship and training programs designed to accelerate development.
• Collaborative and creative work environment.
• Health, dental, and vision coverage.
• Paid time off and holidays.
• Full-time position with consistent Monday–Friday schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED