Customer Service Agent

Ruby Receptionists•Norfolk, VA

1d•$19 - $21•Onsite

About The Position

Full-Time Customer Service Agent Location: Chesapeake, VA or Virginia Beach, VA Do you love a fast-paced environment where helping people is a priority? Are you committed to making every interaction count and exceed customer expectations? If so, this role is for you! At Ruby, we believe in creating personal connections that help businesses thrive. As a Customer Service Agent, you will serve as a Virtual Receptionist by efficiently managing 150+ calls and chats daily in a fast-paced environment, prioritizing multitasking (on dual screens), written accuracy, and reliable attendance, all while maintaining a friendly and professional voice. Strong attention to detail and ensuring accuracy in all communication is a must in this role to succeed. Our ideal candidate possesses at least one year of experience in a call center, a high-volume inbound environment, a professional/administrative role (with light inbound call volume), or a customer service role. Proficiency in Office 365 is required, and bilingual Spanish/English communication skills are highly preferred. We are a 24/7/365 service, so we are committed to delivering exception experiences at all times. This is a full-time position that requires the availability to work a weekend day and holidays. This in-office role will be at either our Chesapeake, VA or Virginia Beach, VA location. All in-house interviews will take place at our Chesapeake office.

Requirements

The ability to type 40 WPM successfully and accurately
Experienced computer skills
Ability to remain friendly, composed, and confident when de-escalating upset or emotional callers
Highly motivated and dependable, with a proven ability to work independently
At least one year of experience in a call center, a high-volume inbound environment, a professional/administrative role (with light inbound call volume), or a customer service role.
Proficiency in Office 365
Availability to work a weekend day and holidays