Customer Service Agent
About The Position
CX Agent I Job Description: Customer success is extremely vital to the long-term success of our organization. We will achieve such success by ensuring our customers are receiving massive value from our service. As such, we will rely on the partnership of premier, customer success agents who will own driving success for our customers. The representative will act with a great sense of urgency and will intentionally and consistently deliver elite experiences to our valued partners. Milwaukee Tool is an equal opportunity employer. Milwaukee Tool, founded in 1924, is a global leader in delivering innovative solutions to the professional construction trades that increase productivity and safety. Milwaukee® is known for their world-leading M12™, M18™, and MX FUEL™ cordless systems, the ground-breaking performance of their cordless innovations, safety solutions, battery-powered outdoor power equipment, jobsite lighting and clean-up, time-saving accessories, and innovative hand tool and PACKOUT™ Modular Storage Products. The company is dedicated to delivering a steady stream of advanced, trade-specific solutions. Milwaukee Tool is a Brookfield, Wisconsin-based subsidiary of Techtronic Industries Co. Ltd. (TTI) (HKEx stock code: 669, ADR symbol: TTNDY). For more information on the full line of Milwaukee® products, please call 1-800-SAWDUST or visit Milwaukee Tool. Join Our Talent Community! Stay connected with us! Even if you’re not ready to apply yet, join our talent community to let us know you are interested in future opportunities.
Requirements
- Requires education equivalent to four years of high school
- 0-2 years of Customer Service or Support
- Basic understanding of service operations and workflows
- Strong analytical, interpersonal, organizational, and time management skills
- Demonstrates effective and active listening skills, patience, and professionalism
- Ability to prioritize and complete tasks within the required timelines
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint (Microsoft Office Products)
Responsibilities
- Acts as a dedicated and empowered customer success agent IC or End-User Channel.
- Responsible for meeting 100% daily target goals
- Through using listening skills to determine the root cause of a customer's question/problem
- Independently analyzes concerns from customers and provides adequate and timely solutions.
- Troubleshoots and utilizes self-help tools to assist with technical issues.
- Strong knowledge of Milwaukee products and services.
- Exhibits agility by working cross-functionally with crucial support business units to resolve inquiries as a one-call resolution
- Escalate unresolved issues to higher-level team members like your Team Lead and/or Supervisor for clarification or resolution
- Maintain accurate records of service interactions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
