Customer Service Agent
SkillBridge Academy•Charlotte, NC
1d•$44,000 - $48,000
About The Position
We are seeking a motivated Customer Service Agent to join our Charlotte team. In this role, you will be the first point of contact for our clients, ensuring an exceptional service experience and providing guidance on our programs and offerings. This is a key position in maintaining the high standards and reputation of Skillbridge Academy.
Requirements
- Strong communication and interpersonal skills
- Ability to remain professional and empathetic in all interactions
- Detail-oriented with excellent organizational skills
- Problem-solving mindset and ability to think on your feet
- Comfortable working in a fast-paced, dynamic environment
- High level of professionalism and commitment to delivering outstanding service
Responsibilities
- Handle incoming client inquiries via phone and email with professionalism and efficiency
- Provide clear and accurate information about our programs and services
- Resolve client issues promptly while maintaining a positive experience
- Maintain detailed records of client interactions and transactions
- Collaborate with internal teams to ensure consistent service delivery
- Identify opportunities to improve processes and enhance customer satisfaction
Benefits
- Competitive salary: $44,000 – $48,000 per year
- Opportunities for career growth and professional development
- Comprehensive benefits package
- Supportive and collaborative team environment
- Skills development and ongoing training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
