Customer Service Agent
About The Position
A customer service agent is responsible for assisting customers with questions and resolving problems while upholding the Company's brand standards including communication and conduct. An agent will accept inbound contact and make outbound contact for the customer's needs using their knowledge of products, policies, and resolution skills. An agent not only addresses their needs but listens and builds relationships with customers for the best service possible and customer retention. Full-time hours. The position is remote (work from home). Fully Remote - States: GA, PA (excluding Philadelphia), TX, UT
Requirements
- High School Diploma or equivalent
- One to two years of customer service experience preferred
- Strong interpersonal skills
- Professional phone etiquette
- Proficient use of computer and software applications (Microsoft Office, Google Docs, Email)
- Exceptional grammar and punctuation
- Creative problem solving
- Knowledge of customer service principles and best practices. Ability to multitask. Ability to work in a team as well as independently
- Ability to telecommute: Quiet and distraction-free workspace Highly consistent internet connection to support VPN and VOIP. Lulus provides a stipend to pay for internet connectivity but you must have adequate infrastructure
- Work collaboratively within a supportive team environment
Responsibilities
- Answer customer questions and assist them with order placement and site navigation through phone, chat, and email
- Assist customers with making purchasing decisions
- Resolve any customer issues in a timely, upbeat, and friendly manner
- Manually place new orders
- Field customer questions, concerns & problems
- Maintain a thorough working knowledge of the company's products and relay this information to customers
- Develop rapport with customers
Benefits
- Great Company Culture - Where you can be your true authentic self!
- Competitive Wage Progression Plan
- Medical, Dental, and Vision benefits
- Voluntary Life & AD&D Insurance, Critical Illness, Short Term Disability
- Prepare for the future - 401(k) Safe Harbor Plan - 4% company matching
- Employee Stock Purchase Plan (ESPP)
- Wardrobe Perks - 30% employee discount!
- Recognition of employee birthdays and work anniversaries!
- Work that stays at work - Genuine work/life balance
- Rest and Relaxation - Generous Paid Time Off, Paid Sick Time, and Paid Company Holidays
- Paid Parental Leave
- We’re ready to meet you! Come help us achieve our ambitious goals!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
