Customer Service Agent, FTZ Administrator

DSV•Horizon City, TX

2d•$14 - $19

About The Position

The Customer Service Agent manages client inquiries and ensures quality response in a timely fashion. Coordinates with the client, internal DSV teams and external partners to meet and exceed customer expectations while achieving DSV Transportation Management’s internal goals

Requirements

High School diploma.
2 years’ experience in a logistics, customer service or related field
Proficient typing and PC skills required
Proficient with all Microsoft Office computer applications
English (reading, writing, verbal)
Intermediate Mathematical Skills

Nice To Haves

College degree.
3 years’ experience in a logistics, customer service or related field

Responsibilities

Responsible for handling inquiries and providing information; primary point of contact with the customer
Provides expediting, tracing and POD support as required
Resolves issues raised by the customer quickly and efficiently
Provides ad hoc reporting and analysis as requested
Becomes proficient in all DSV Transportation supported operations at the facility
Documents cost avoidance and savings attained
Works on special projects and assignments as needed
Review and transmit Weekly estimate and weekly entry 3461’s and 7501’s
Track and monitor 214 admissions and customs entries to ensure timely processing and resolve any issues or delays.
Communicate with customs officials, brokers, and other stakeholders to resolve any customs-related inquiries or problems.
Enter and Review withdrawals for exportation and IT (QP/WP CBP Forms 7512)
Ensure all weekly, monthly, quarterly and annual FTZ forms and reports necessary for FTZ operations are submitted and reviewed for accuracy.
Monitor FTZ operations end to end to include daily processing zone transactions
Operate the FTZ inventory control and recordkeeping system.
Communicate with Warehouse personnel for inventory discrepancies
Maintain accurate records of customs transactions and documentation for audit purposes.
Provide annual FTZ reports (Yearly Blanket CBP form 216, Annual Reconciliation, Certification Letter, FTZ Board Report)
Provide guidance and support to colleagues on FTZ-related matters.
Supports Implementation, Account Management and Customer during account set-up.
Prepares and maintains Standard Operating Procedures (SOPs) as assigned.
Performs other duties as required.
Ability to listen and comprehend instructions.
Ability to work independently while recognizing the need to be part of a team.
Strong aptitude for organization with high volume of paperwork.
Bring a can do attitude to work every day.
Willingly assist coworkers with projects.
Great Work Ethic (puts company’s needs ahead of personal ambition).