Customer Service Advocate | UMC OB/GYN at Medical Office Plaza II | $1,000 Sign On Bonus
About The Position
We are looking for a dedicated full-time team member with a passion for helping others to join our dynamic and fast-paced team at UMC Physicians. This is a front desk reception role in one of our busy clinics, where you'll be at the heart of patient care—checking in patients, handling administrative tasks, and ensuring smooth operations. We're seeking individuals with exceptional customer service skills who thrive under pressure and are ready to tackle the challenges of a high-demand environment. We offer growth opportunities and support to help you achieve your career goals.
Requirements
- Must have experience in meeting people and dealing with them under adverse conditions.
- General computer skills.
- Must have excellent customer service and organizational skills.
- Must be capable of learning quickly and accepting change.
- High School diploma
- Typing speed of 30 wpm
- High attention to detail
- Excellent customer service skills
- Strong communication skills
Nice To Haves
- Goal oriented
- Professional demeanor and appearance
- Servant’s heart
- Punctual and dependable
- Works with a sense of urgency
- Previous experience in a general office capacity
Responsibilities
- Serves as a direct contact/referral point for patients
- Greets patients in person and via telephone
- Answers multi-line telephone system in a professional manner
- Performs clerical duties pertaining to the design and follow up in an efficient patient/provider appointment schedule
- Accurately registers patients using the UMCP computer system
- Ensure all documents and forms are presented, explained, and signed at time of registration
- Obtain all necessary information to perform benefits verifications
- Obtain appropriate signed consent forms
- Collects co-pay or amount required at time of service
- Works to provide a friendly, calm and professional environment for a sick patient, their family and friends
- Additional duties as assigned
Benefits
- Paid Time Off
- Sick Pay
- Medical, Dental and Vision Insurance
- Employer Paid Group Life and Voluntary Life Insurance
- Short Term Disability Insurance
- Long Term Disability (after 2 years of employment)
- Critical Illness, Accident and Cancer Insurance
- Health Care and Dependent Care Spending Accounts
- 401K Retirement Plan with Company Match
- Employee Assistance Program
- Resilience program
- Emotional Physical Spiritual Financial Career Community
- On-Site Professional Counselors (EAP)
- Discounted Pharmacy Cost
- Cash Retention Bonus (only one in our region)
- Retirement Benefits w/Employer Match
- PTO & Extended Illness
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
