Customer Service Advocate | Spanish/English Bilingual Required | UMC Children's at 98th & Frankford | $1,000 Sign On Bonus Available

UMC Health System•Lubbock, TX

1d•Onsite

About The Position

We are seeking a full-time team member with a passion for others who wants to make a difference to work at UMC Physicians. This is a reception job that works at the front desk of our clinics checking in patients and doing administrative duties. We want people who bring strong customer services skills and have a desire to take on the challenges in front of them. We offer positions and growth opportunities to help you get to where you want to go. The role serves as a direct contact/referral point for patients, greets patients in person and via telephone, answers a multi-line telephone system in a professional manner, and performs clerical duties pertaining to the design and follow up in an efficient patient/provider appointment schedule. The advocate accurately registers patients using the UMCP computer system, ensures all documents and forms are presented, explained, and signed at the time of registration. Essential functions include obtaining all necessary information to perform benefits verifications, obtaining appropriate signed consent forms, and collecting co-pay or the required amount at the time of service. The advocate works to provide a friendly, calm, and professional environment for sick patients, their family, and friends.

Requirements

Experience in meeting people and dealing with them under adverse conditions
General computer skills
Excellent customer service skills
Organizational skills
Capable of learning quickly and accepting change
High School diploma
Bilingual – English and Spanish
Typing speed of 30 wpm
High attention to detail
Strong communication skills

Nice To Haves

Goal oriented
Professional demeanor and appearance
Servant’s heart
Punctual and dependable
Works with a sense of urgency
Previous experience in a general office capacity

Responsibilities

Serve as a direct contact/referral point for patients
Greet patients in person and via telephone
Answer multi-line telephone system in a professional manner
Perform clerical duties pertaining to the design and follow up in an efficient patient/provider appointment schedule
Accurately register patients using the UMCP computer system
Ensure all documents and forms are presented, explained, and signed at time of registration
Obtain all necessary information to perform benefits verifications
Obtain appropriate signed consent forms
Collect co-pay or amount required at time of service
Work to provide a friendly, calm and professional environment for a sick patient, their family and friends
Perform additional duties as assigned