Customer Service Advocate | UMC Urgent Care at KingPark | UMC Physicians

UMC Health System•Marlton, NJ

1d•Onsite

About The Position

We are seeking a part-time team member for a high-volume clinic. The Customer Service Advocate serves as direct contact for patients via telephone, in-person, or online platform. The CSA is responsible for scheduling patients, verifying insurance, collecting payments, and exemplifying the Service is our Passion culture.

Requirements

Must have experience in meeting people and dealing with them under adverse conditions.
General computer skills.
Must have excellent customer service and organizational skills.
Must be capable of learning quickly and accepting change.
High School diploma
Typing speed of 30 wpm
High attention to detail
Excellent customer service skills
Strong communication skills
Ability to work evenings and weekends
5PM-9PM two weekday evenings and 5PM-9PM Friday, 9AM-6PM Saturday-Sunday every other weekend (Monday-Thursday = weekday, Friday-Sunday = weekend)

Nice To Haves

Excellent customer service skills
Professional demeanor and appearance
Servant’s heart
Punctual and dependable
Works with a sense of urgency
Previous experience in a general office capacity

Responsibilities

Greets patients
Answers multi-line telephone system in a professional manner
Schedules patients on a walk-in/urgent care schedule
Accurately registers patients using the UMCP computer system
Ensures all documents and forms are presented, explained, and signed at time of registration
Obtains appropriate signed consent forms
Obtains all necessary information to perform benefits verifications
Collects co-pay or amount required at time of service
Works to provide a friendly, calm and professional environment for a sick patient, their family and friends
Additional duties as assigned