Referral Coordinator | UMC Physicians

UMC Health System

7d • Onsite

About The Position

We are seeking a full-time team member with a passion for others who wants to make a difference to work at UMC Physicians. This is a referral clerk job that coordinates all outgoing referrals to specialists. We want people who bring strong customer services skills and have a desire to take on the challenges in front of them. We offer positions and growth opportunities to help you get to where you want to go.

Requirements

• Experience with managed care referrals
• Previous medical office experience, 1+ year
• Previous medical insurance experience, 1+ year
• Excellent interpersonal skills: ability to speak with patients, insurance companies and specialist offices to coordinate care for UMCP patients.
• Extensive knowledge of the local healthcare market including local insurance plans, hospital affiliations and specialists available to treat patients.
• Ability or experience working with UMCP referral management computer system which involves patient data inquiry and capabilities through various computer functions.
• Ability to maintain a pleasant, even temperament while working under pressure and with heavy workloads.
• Ability to stay organized and hit daily referral numbers.
• Must be able to effectively conduct business in person and over the telephone.
• Ability to work 40 hours per week
• 8AM-5PM Monday – Friday
• Adequate hand/eye coordination and fine motor skills required.
• Visual acuity and writing skills necessary for factual documentation.

Nice To Haves

• Goal oriented
• Professional demeanor and appearance
• Servant’s heart
• Comfortable dealing with backlog/follow up items
• Punctual and dependable
• Works with a sense of urgency

Responsibilities

• Coordinates all outgoing referrals for our UMCP Clinics.
• Coordinates referrals including but not limited to obtaining referral authorization/precertification, scheduling appointments with specialists, accumulating, correlating and faxing all relevant information to specialist and tracking all related correspondence regarding those referrals.
• Assists with data entry of completed referrals.
• Additional duties as assigned

Benefits

• Daytime Working Hours
• Paid Time Off/Holidays (up to 22 days per year for new employees)
• Paid Time Off For Extended Illness
• Medical, Dental and Vision Insurance
• Group/Supplemental Life Insurance
• Short Term/Long Term Disability Insurance
• Critical Illness, Accident and Cancer Insurance
• Health Care and Dependent Care Spending Accounts
• 401K Retirement Plan with Company Match
• Employee Assistance Program
• Resilience program
• Emotional
• Physical
• Spiritual
• Financial
• Career
• Community
• On-Site Professional Counselors (EAP)
• Discounted Pharmacy Cost
• Cash Retention Bonus (only one in our region)
• Retirement Benefits w/Employer Match
• PTO & Extended Illness
• Medical, Dental, & Vision Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees