Customer Service Advocate | Spanish/English Bilingual Required | UMC Children's at 98th & Frankford | $1,000 Sign On Bonus Available

UMC Health System • Lubbock, TX

10d • Onsite

About The Position

We are seeking a full-time team member with a passion for others who wants to make a difference to work at UMC Physicians. This is a reception job that works at the front desk of our clinics checking in patients and doing administrative duties. We want people who bring strong customer services skills and have a desire to take on the challenges in front of them. We offer positions and growth opportunities to help you get to where you want to go.

Requirements

• High School diploma
• Bilingual – English and Spanish
• Typing speed of 30 wpm
• High attention to detail
• Excellent customer service skills
• Strong communication skills
• Must have experience in meeting people and dealing with them under adverse conditions
• General computer skills
• Must have excellent customer service and organizational skills
• Must be capable of learning quickly and accepting change
• Ability to work 40 hours per week
• 8-5 Monday – Friday, 9am-1pm Saturday

Nice To Haves

• Goal oriented
• Professional demeanor and appearance
• Servant’s heart
• Punctual and dependable
• Works with a sense of urgency
• Previous experience in a general office capacity

Responsibilities

• Serves as a direct contact/referral point for patients
• Greets patients in person and via telephone
• Answers multi-line telephone system in a professional manner
• Performs clerical duties pertaining to the design and follow up in an efficient patient/provider appointment schedule
• Accurately registers patients sing the UMCP computer system
• Ensure all documents and forms are presented, explained, and signed at time of registration
• Obtain all necessary information to perform benefits verifications
• Obtain appropriate signed consent forms
• Collects co-pay or amount required at time of service
• Works to provide a friendly, clam and professional environment for a sick patient, their family and friends
• Additional duties as assigned

Benefits

• Paid Time Off
• Sick Pay
• Medical, Dental and Vision Insurance
• Employer Paid Group Life and Voluntary Life Insurance
• Short Term Disability Insurance
• Long Term Disability (after 2 years of employment)
• Critical Illness, Accident and Cancer Insurance
• Health Care and Dependent Care Spending Accounts
• 401K Retirement Plan with Company Match
• Employee Assistance Program
• Resilience program
• Emotional Physical Spiritual Financial Career Community
• On-Site Professional Counselors (EAP)
• Discounted Pharmacy Cost
• Cash Retention Bonus (only one in our region)
• Retirement Benefits w/Employer Match
• PTO & Extended Illness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED