Customer Service Advisor

Rivergate Muffler & Auto Repair•Madison, TN

21h•$48,000 - $85,000•Onsite

About The Position

Rivergate Muffler & Auto Repair is looking for a Customer Service Advisor to join our team . We are looking for someone who wants to break into the automotive industry while getting an opportunity to grow professionally and develop the skills needed to help us maintain and build our dedicated customer base. We have a structured process that we know works. If you are willing to follow our systems, you will be successful. Voted by the public as THE best automotive service shop in Madison, TN, we plan for success and strive to have winners on our team. No Experience Required - Our most successful Service Advisors have come from other industries! Even more, some of our most successful associates have come from hospitality backgrounds such as Chick-Fil-A. We are an independent, family-owned automotive repair and service shop located in Madison, TN. "We fix everything from the headlight to the tailpipe." Actually, mufflers only make up 4% of our business. We are a complete service shop (other than tires-there are enough folks doing tires in our area without us joining their market). We are blessed to have been voted by the public as the Best Mechanic Shop in Madison for 6 out of the last 7 years. Proud to consider both our team and our customers as family Check for yourself and read the reviews anywhere. Proud to be 4.8 or higher out of 5 stars on all the boards with more reviews than any competitor shops we can find. We play to win and try to avoid drama and distractions.

Requirements

A willingness to learn and develop in an exciting industry.
Phone skills
Honesty and Integrity
Valid driver’s license
Must have excellent written and verbal communication skills.

Nice To Haves

Microsoft office and computer competency are a plus.
Automotive knowledge is beneficial, but not necessary.
A desire to win and succeed is most important.
Excellent customer service skills with the ability to effectively communicate technical information to non-technical customers.
Detail-oriented with strong organizational skills to manage multiple tasks and prioritize work effectively.
Ability to work in a fast-paced environment and handle stressful situations with professionalism.
Proficient computer skills for entering and retrieving customer information.

Responsibilities

Greet arriving customers and provide exceptional service.
Answer and greet incoming calls and appointment requests (by phone and internet).
Start the repair order obtaining all pertinent customer and vehicle information.
Listen to customer concerns and accurately note them on the repair order.
Provide detailed information to customer regarding recommended service/repairs.
Obtain customer approval for repairs
Coordinate with the manager to ensure timely completion of repairs. This is aided by your management of our job flow board. We all need to have visibility to the playing field!
Maintain open communication with customers throughout the repair process.
Process payments and handle customer inquiries.
Maintain customer loyalty rewards.
Follow up after-the-sale for satisfaction and to pursue any declined work (both benefit your compensation).
Sorting and analyzing vendor invoices for accuracy.
Helping to maintain a clean and neat customer lobby.