Customer Service Advisor

Team Car Care Dba Jiffy Lube•Desert Hot Springs, CA

3d•$17 - $17•Onsite

About The Position

Enjoy fantastic working hours – from Monday to Friday, 8:00 a.m. to 6:00 p.m., Saturday from 8:00 a.m. to 7:00 p.m., and, unlike other shops, we are closed on Sundays. We offer the flexibility of both full-time and part-time schedules as well. Embark on a rewarding career journey with us today as a Customer Service Advisor! At Jiffy Lube, our mission is to Create Guests for Life. As a Customer Service Advisor (CSA), you are responsible for creating a warm, friendly environment while building trust. Your main duties include professionally servicing our guests' vehicles and educating them about our products and services through face-to-face service reviews. Through our valued training program, you'll gain certification and expertise in all the services we offer, preparing you for success in your role. If you're looking for more than just a job, seize the opportunity today and start your career!

Requirements

Must be at least 18 years old and legally authorized to work in the U.S., without company sponsorship, now or in the future
Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals
Strong communication skills for interacting with guests and team members
A solid work ethic with a positive attitude; self-motivated, reliable, and a team player
Shows responsibility, attention to detail, and the ability to follow procedures, identify problems, and make good decisions
Physically capable of standing for long periods on hard surfaces, lifting to 50 pounds, and performing manual tasks like bending and squatting
Willing to work in different temperatures, noisy environments, and around exhaust fumes
Ready to work flexible hours, including weekends and some holidays, depending on the location
Dedicated to following all safety protocols and company policies

Nice To Haves

Previous automotive sales experience is preferred but not required
At least 3 months of customer-facing experience is a plus, such as retail, food service, hospitality, etc.

Responsibilities

Promote teamwork to deliver on time and accurate guest care during all operating hours
Demonstrate excellent guest service, which includes providing clear communication and feedback about guest vehicles
Ensure that the service center is clean and presentable
Provide guidance and mentoring to junior and mid-level automotive technicians
Checking and communicating oil level to other teammates
Ensure tire pressure for proper inflation
Inspect and refill fluid levels as necessary
Complete vehicle inspection
Install a new oil drain plug and a new oil filter
Clean and lubricate fittings as needed
Document all work performed on the repair order
Report any safety issues immediately to management
Maintain strict adherence to company policy on vehicle care and operation
Perform various manual tasks for extended periods, including light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting
Greet every guest with a warm welcome and a sincere smile
Present oil options and additional services to customers using a mobile tablet, following the manufacturer's recommendations
Engage enthusiastically with customers face-to-face to provide updates throughout the service, answer questions, and resolve issues
Deliver exceptional guest service by communicating clearly and providing feedback about guest vehicles
Communicate with the team and assist with the oil change process as needed
Check and communicate oil levels, part numbers, and repair services with the team
Through training, mastering the menu, products, services, and vehicle specifications
Deliver daily sales targets through educating our guests on products and services, building trust, and Creating Guest’s for Life
Keep the service center clean and organized

Benefits

401K plan w/ company match
Biweekly Bonus Incentives (upon certification)
Career advancement opportunities
Closed Sundays (at most locations)
DailyPay
Do not need to pay for tools
Employee Discount
Employee Referral Bonuses
Fleet Referral Bonuses
Medical/dental/vision insurance benefits 30 days after 1st day of work
No early mornings/late nights
No late nights or early mornings
PerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.
PTO after 180 days
Spot bonuses through our internal rewards program
Uniforms paid for and laundered