Work at Home Customer Service Advisor (Ohio residents)

Morley

12d•$13•Remote

About The Position

Looking for a work-from-home opportunity that will help you make the move from a job to a rewarding career? This role can provide the full-time schedule, personal fulfillment and benefits you’re looking for. As a Work at Home Customer Service Advisor at Morley, you’ll help customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support when they need it. We’ll teach you everything you need to know to confidently support callers via phone and email. Your ability to empathize, evaluate caller issues and decide on appropriate next steps will help you excel in this early career role.

Requirements

Communication skills
Listening, basic math and typing skills
High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
Excellent communication skills (spoken and written; so you can clearly convey detailed information)
Able to analyze detailed information and draw reasonable conclusions (helps you resolve complex issues)
Basic math skills (important for providing support surrounding payments)
Empathy, listening, organizational, quick thinking, multitasking and time management skills
Able to work in an ever-changing environment
Computer skills including Microsoft Office
High school diploma or equivalent
Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Typing speed of 30+ words per minute
Available to work shifts within the center's hours of operation: Monday - Friday 8 a.m. - 9 p.m. Eastern time Possible Saturdays/Sundays from October through March
Must be able to stick to the schedule reliably, as some queues are time sensitive
Ohio resident
Secluded and distraction-free work environment
Required internet setup: High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported

Nice To Haves

Experience in medical claims reimbursements or medical billing
Conversant in health insurance industry terminology
Demonstrated knowledge of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing
Knowledge of customer service techniques

Responsibilities

Research, process and resolve customer and health care provider questions about benefits, insurance eligibility, payments, quality-care issues and complex inquiries
Relay detailed information to customers, managers and clients
Initiate status reports or service recovery letters to the inquirer
Route inquiries when appropriate
Educate new and existing customers and team members on relevant policies, procedures and specific benefits
Document details of each interaction in the tracking system to maintain up to date and organized records
Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude

Benefits

Full-time role with strong benefits
Flexibility with paid time off
Comprehensive training
Leadership development program available to help you grow your career
Supportive and knowledgeable team
Positive, empowering work environment
Medical and prescription coverage, including free annual physicals
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)