Care Management Support Assistant 2 (Work-at-Home, Michigan Residents Only)

Humana • Chittenden, VT

9d • Remote

About The Position

Become a part of our caring community and help us put health first The Care Management Support Assistant 2 (CMSA) plays a vital role in supporting Humana’s Special Needs Population (SNP) members, including those who are low-income and/or managing extensive chronic conditions. The CMSA provides non-clinical, administrative assistance to facilitate members’ access to appropriate resources, helping them achieve or maintain optimal wellness. Responsibilities include supporting member assessments, guiding members and families, and promoting engagement with care and well-being resources. The CMSA executes moderately complex administrative, operational, and customer support assignments and is empowered to interpret department policies within established guidelines.

Requirements

• Minimum of high school diploma or equivalent
• Must reside in the state of Michigan.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Less than 3 years of technical experience with Microsoft Office products.
• 1 year administrative support experience in the healthcare industry or related setting.
• Familiarity with care and well-being resources.
• Exceptional communication and interpersonal skills with the ability to quickly build rapport
• Ability to work with minimal supervision within the role and scope
• Ability to use a variety of electronic information applications & software programs including electronic medical records
• Excellent keyboard and web navigation skills
• Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work
• Must have accessibility to high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana At Home systems if 25Mx10M
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

• 1 year of call center/high volume call experience.
• Associate’s Degree.
• Proficiency in Microsoft Access.
• Oral and written fluency in Spanish, English, Arabic, or Chaldean Neo-Aramaic (language assessment required).

Responsibilities

• Provide administrative, non-clinical support for care management activities.
• Support assessment and evaluation of member needs, helping to determine appropriate resources.
• Guide members and families in understanding and accessing care and wellness resources.
• Facilitate communication between members, families, and appropriate resources.
• Conduct computations and support moderately complex operational tasks.
• Make and receive calls using multiple digital platforms.
• Educate members and families on available resources and steer them towards appropriate support.
• Work under minimal supervision, with some discretion in prioritization and timing.
• Ensure compliance with departmental policies, quality standards, and established procedures.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees