Customer Service Advisor
About The Position
Looking for a stable career in a rapidly growing industry? We are seeking dedicated customer service champions excited to be part of one of the world's leading online gambling companies as a member of our next training program scheduled to start on January 5th! This is not just a job; it is a career opportunity with an established industry leader where your contributions matter. Our leading 9-week training program provides you with the tools to succeed, and our promote-from-within culture fosters long-term growth and stability for our employees. This full-time position follows a flexible pattern designed around the North American sports calendar (evenings, weekends, and holidays) with a rotation to ensure an even schedule. With a starting wage of $23.07 per hour, pay increases to $23.94 post-training. Additional benefits include Company-paid healthcare for employees, annual bonus, 401(k) with Company match, and 33 paid days off. Preferred Skills, Qualifications, and Experience Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries. Exceptional communication skills, both written and verbal. Active listener, with the ability to understand customer needs and provide tailored support. Customer-centric with a passion for delivering outstanding service. Eagerness to expand personal knowledge and skills. Meticulous attention to detail to ensure accuracy. Ability to multitask efficiently in a fast-paced environment. Creative problem-solving capabilities to resolve challenges independently. Strong individual and team collaboration skills. Company-sponsored parking available to all employees. Maintain compliance with individual licensing requirements according to regulations.
Nice To Haves
- Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries.
- Exceptional communication skills, both written and verbal.
- Active listener, with the ability to understand customer needs and provide tailored support.
- Customer-centric with a passion for delivering outstanding service.
- Eagerness to expand personal knowledge and skills.
- Meticulous attention to detail to ensure accuracy.
- Ability to multitask efficiently in a fast-paced environment.
- Creative problem-solving capabilities to resolve challenges independently.
- Strong individual and team collaboration skills.
- Company-sponsored parking available to all employees.
- Maintain compliance with individual licensing requirements according to regulations.
Responsibilities
- Ensuring every customer interaction is positive and memorable.
- Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.
- Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication.
- Resolving customer requests and complaints promptly and courteously.
- Assisting in support of various internal efforts that improve how customers perceive our platform and services.
- Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information.
- Promoting and advocating for responsible gambling practices among customers.
Benefits
- Company-paid healthcare for employees
- annual bonus
- 401(k) with Company match
- 33 paid days off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
