Customer Service Advisor-Aviation

The Jonus Group•Franklin, TN

3d•$50,000 - $60,000

About The Position

Seeking a dedicated and experienced Customer Service Advisor to join a growing team. This role offers an exciting opportunity to work in a close-knit, family-oriented environment where collaboration and camaraderie are highly valued. The ideal candidate will focus on aviation accounts, ranging from personally owned light aircraft to large commercial operations, aircraft maintenance facilities, flight school and fixed based operators. If you are outgoing, proactive, and thrive in a growth-oriented culture, we encourage you to apply.

Requirements

2-4 years of customer service experience preferred
Outgoing personality with the ability to confidently engage with clients
Strong communication and organizational skills
Proficiency in Applied Epic software is a plus

Responsibilities

Manage accounts from A to Z, ensuring client satisfaction and retention
Handle aviation-related accounts and other aspects of airport and plane insurance
Quote new and renewal business
Utilize Applied Epic software for account management
Maintain proactive communication with clients, addressing their needs and concerns
Collaborate with team members to support company growth and success